eg334's Privacy Policy —
Your Data, Our Responsibility

Introduction & Scope

eg334 ("we", "our", "platform") is committed to providing a safe and transparent online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use our website and related services, how we process it, and under what circumstances it may be shared with third parties.

This Policy applies to all users of eg334's services — whether they are registered members or visitors browsing the site. By using our services, you are deemed to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

eg334 always gives your privacy the highest priority. Our SSL encryption technology and fair play policy ensure that your information remains protected at all times.

Types of Information Collected

We may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth
• Valid identity document details (national ID card or passport)
• Mobile number and email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account details (required for transactions)
• Account number and bank name for bank transfers
• Deposit and withdrawal history

2.3 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Time, date, and duration of site visits
• Pages visited and gaming activity data
• Information collected via cookies and similar tracking technologies

2.4 Communication Information

• Records of contact with us via live chat or email
• Details of complaints or requests

How Information Is Collected

eg334 collects your information through various methods:

• Directly provided: Information you supply yourself when registering an account, completing identity verification, or contacting support.
• Automatic collection: Technical information collected automatically through cookies, log files, and similar technologies as you use our website.
• Payment processors: Relevant payment information received when financial transactions are completed via bKash, Nagad, Rocket, and Upay.
• Identity verification services: Where necessary, from third-party verification services for fraud prevention and account security.

Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Service delivery and management: Creating, managing, and maintaining your account; processing deposits and withdrawals; personalising your gaming experience.
• Identity verification: Confirming the account holder's age and preventing fraud — in particular, blocking access for those under 21 years of age.
• Financial transactions: Accurately completing deposits, withdrawals, and bonus distributions.
• Customer service: Resolving your questions and complaints through 24/7 live chat and email support.
• Security and fraud prevention: Detecting and preventing unauthorised access, cyber attacks, and financial fraud.
• Technical improvement: Enhancing the platform's performance, security, and user experience.
• Legal compliance: Adhering to applicable laws and regulations and fulfilling legal obligations.
• Responsible gaming: Monitoring user gaming behaviour to identify problematic gambling patterns and provide necessary support.

Information Storage & Security

eg334 follows the highest industry standards to ensure the security of your personal information. Our security measures include:

• SSL/TLS encryption: All data transmission between your browser and our servers is secured through industry-standard SSL encryption.
• Data storage protection: Sensitive information stored in our databases is held in encrypted form.
• Access controls: Only authorised staff gain access to your information, strictly for specific work-related purposes.
• Regular security audits: Our systems undergo regular security assessments.
• Two-factor authentication: An additional layer of security to protect your account.

We do wish to caution that complete internet security cannot be guaranteed. Please also keep your password confidential and be careful about logging in from unfamiliar devices.

Sharing Information with Third Parties

eg334 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and approved bank transfer services to complete financial transactions. These third parties are governed by their own privacy policies.

6.2 Identity Verification Services

Necessary information may be shared with approved identity verification providers to prevent fraudulent activity and verify the identity of account holders.

6.3 Legal Obligations

Information may be disclosed to fulfil legal obligations in response to lawful orders from a competent court or government authority.

6.4 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

Cookies & Tracking Technologies

eg334 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Indispensable for the basic functionality of the site — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Functionality cookies: Remember your preferences, language settings, and other personalised settings.
• Analytics cookies: Help improve services by analysing patterns of site usage.
• Security cookies: Detect and prevent fraudulent activity.

You can control or block cookies by changing your browser settings. However, blocking some cookies may cause certain site features to not work properly.

Your Rights

As a user of eg334, you have the following rights regarding your personal information:

• Right of access: You may request to view what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances you may request deletion of your personal information, though this request may not be fulfilled where legal obligations or ongoing investigations apply.
• Right to restrict processing: You may request that processing of your information be restricted for specific purposes.
• Data portability: You may request certain information in a structured, machine-readable format.
• Right to object: You may object to your information being used for marketing purposes.
• Withdrawal of consent: Where processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected]. We will aim to respond within 30 business days.

Data Retention Period

eg334 retains your personal information only for as long as necessary. Generally:

• Active accounts: All relevant information is retained for the duration that the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a period determined by applicable law for legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records: Retained for the period prescribed under applicable law.
• Communication records: Retained for a reasonable period for support purposes.

Once the retention period ends, information is securely deleted or anonymised.

Protection of Minors

eg334's services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted. If you have any information about this, please notify us at [email protected].

Policy Changes

eg334 reserves the right to amend or update this Privacy Policy at any time. For significant changes, we will:

• Post a special notice on the website.
• Endeavour to notify registered users by email.
• Update the "Last Updated" date at the top of the Policy.

Continuing to use the service after changes are made will be considered acceptance of the revised Policy. We therefore recommend reviewing this page regularly.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

• Email: [email protected]
• Live chat: Contact us directly 24/7 through the website
• Language support: Support is available in both Bengali and English

We will endeavour to respond to any request from you as quickly as possible.